Help Desk
We're Here to Help
To speak with a member of the IT Help Desk call 267-341-3402 (or simply dial 3402 from on-campus phones). For help via our online ticket support system, submit your question (including as many details as possible) by clicking on the Help Desk Requests link. A technician will respond to you within one business day.
For in-person help on the Philadelphia campus, visit the IT Help Desk Office at The Library ground floor.
Call: 267.341.3402
Email: helpdesk@big5vn.com
Hours - Fully Staffed
Monday - Friday 7:30 a.m. - 4:30 p.m.
Hours - Limited Staff
4:30 p.m. to 7:30 p.m.
Closed on weekends and official University holidays
If no one is available after hours, you can email, submit a service request, or call and leave a voice mail, and we'll get back to you as soon as possible.
First Time Login Instructions for Faculty, Staff & Contractors
